ckt99 Privacy Policy — Your Data, Your Rights
This Privacy Policy explains what personal information ckt99 collects from players in Bangladesh, how it is used, and the steps we take to keep it secure.
ckt99 ("we", "us", "our") operates the online gaming platform available at ckt99.org. We are committed to protecting the personal data of all players who use our services. This Privacy Policy ("Policy") describes in detail how we collect, use, disclose, store and protect your personal information when you access or use the ckt99 platform from Bangladesh or elsewhere.
By registering an account on ckt99 or by continuing to use the platform, you acknowledge that you have read and understood this Policy and agree to the collection and use of your information as described herein. If you do not agree with any part of this Policy, please discontinue use of the ckt99 platform immediately and contact our support team to request account closure.
Our Privacy Commitments at a Glance
SSL Encryption
All data in transit is protected by full SSL encryption. Your account details and payment information travel securely.
No Data Selling
ckt99 never sells personal data to advertisers, data brokers or marketing companies. Your data is ours to protect, not to monetise.
Your Rights
You may request access to, correction of, or deletion of your personal data at any time by contacting ckt99 support.
Secure Storage
Player data is stored on secured servers with access controls, audit logging and regular security reviews to prevent unauthorised access.
Transparency
We tell you exactly what data we collect, why we collect it, and how long we keep it. No hidden data practices.
Contact Us
Privacy questions can be submitted to [email protected]. We aim to respond to all data-related queries within 10 business days.
1. Information We Collect
ckt99 collects personal information through several channels in the course of operating its platform. The categories of data we collect are as follows:
Registration Data
When you create a ckt99 account, we collect your mobile number, chosen username, date of birth and, where provided, your full legal name. This information is used to create and manage your account, verify your identity and fulfil our age verification obligations. Mobile numbers are the primary identifier for all ckt99 accounts.
Payment and Transaction Data
We record details of all deposits and withdrawals made through your ckt99 account, including the payment method used (such as bKash, Nagad, Rocket or Upay), transaction amounts in BDT, transaction dates and reference identifiers. We do not store full bKash or bank account credentials on our servers — payment processing is handled by certified payment gateways that maintain their own security standards.
KYC Verification Documents
Where identity verification is required — for example, before processing a significant withdrawal or if our fraud detection systems flag an account for review — we may request a copy of your national identity card (NID), passport, driving licence or other government-issued identification. These documents are stored securely, used solely for verification purposes, and are not shared with any commercial third party.
Device and Usage Data
When you access ckt99, our platform automatically records certain technical data including your IP address, device type (Android or iOS), operating system version, browser type, pages visited, session duration, games played and wagering activity. This data is collected to maintain platform security, prevent fraud, optimise performance across Bangladesh's mobile networks, and improve the overall gaming experience.
2. How We Use Your Information
ckt99 uses the personal data it collects for the following specific purposes only. We do not use your data for any purpose that is incompatible with the reason it was originally collected.
3. Legal Basis for Processing
ckt99 processes your personal data only where it has a legitimate legal basis to do so. The bases on which we rely are:
- Contract performance — processing necessary to deliver the platform services you have requested, including account management and payment processing.
- Legal obligation — processing required to comply with applicable laws, including age verification, anti-money laundering checks and fraud reporting obligations.
- Legitimate interests — processing for fraud prevention, platform security, abuse detection and improvement of our services, provided these interests do not override your fundamental rights.
- Consent — where you have explicitly consented to a specific processing activity, such as receiving optional promotional communications. You may withdraw consent at any time.
4. Sharing Your Information
ckt99 does not sell, rent or trade your personal data. We share your information with third parties only in the limited circumstances described below:
Payment Service Providers
To process your deposits and withdrawals, we share necessary transaction data with certified payment processors including bKash, Nagad, Rocket, Upay and partner banking institutions. These providers are bound by their own data protection obligations and are not permitted to use your data for any purpose other than executing the specific transaction.
Legal and Regulatory Authorities
We may disclose your personal data to law enforcement agencies, regulatory bodies or other governmental authorities where we are required to do so by applicable law, court order, or where disclosure is necessary to protect the rights, property or safety of ckt99, its players, or the public.
Technical Service Providers
ckt99 works with third-party technology providers for platform infrastructure, game delivery, fraud prevention and customer support tooling. These providers act as data processors on our behalf and are contractually required to process your data only on our instructions and to maintain appropriate security standards. They are not permitted to use your data for their own independent purposes.
5. Cookies and Tracking Technologies
ckt99 uses cookies and similar tracking technologies to ensure the platform functions correctly, to remember your session preferences, and to analyse aggregate usage patterns. Cookies are small text files placed on your device when you visit ckt99.org. We use the following categories of cookies:
- Strictly necessary cookies — these are essential for the platform to function and cannot be disabled. They include session authentication tokens and security identifiers.
- Functional cookies — these remember your language preference and login state so you do not need to re-enter your credentials on every visit.
- Analytics cookies — we use aggregated, anonymised analytics to understand how players navigate ckt99, which games are most popular, and where technical issues may occur. No individual player is identified in this analysis.
- Security cookies — these help detect unusual login patterns, flag suspicious activity and protect accounts against unauthorised access attempts.
6. Data Retention
ckt99 retains your personal data only for as long as is necessary to fulfil the purpose for which it was collected, or for as long as required by applicable law. Account data is retained for the duration of your active account relationship with ckt99 and for a period thereafter as required for legal, regulatory and dispute-resolution purposes.
Payment transaction records are retained for a minimum of five years in accordance with standard financial record-keeping requirements. KYC identity documents are retained for the period required by applicable anti-money laundering regulations. When data is no longer required, it is securely deleted or anonymised so that it can no longer be linked to an identifiable individual.
7. Data Security
ckt99 implements a range of technical and organisational security measures to protect your personal data from unauthorised access, loss, misuse, alteration or disclosure. These measures include SSL/TLS encryption for all data in transit between your device and our servers, access controls ensuring that only authorised personnel can access player data, regular security audits and vulnerability assessments of our platform infrastructure, and secure password hashing so that plaintext passwords are never stored.
While ckt99 takes all reasonable steps to safeguard your data, no online platform can guarantee absolute security. In the event of a data breach that is likely to result in a risk to your rights or freedoms, ckt99 will take prompt action to contain the breach and will notify affected players as required by applicable law.
8. Your Data Rights
As a ckt99 player, you have the following rights in relation to the personal data we hold about you. To exercise any of these rights, please contact us at [email protected]:
- Right of access — you may request a copy of the personal data we hold about you and information about how it is processed.
- Right to rectification — if any data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected.
- Right to erasure — you may request deletion of your personal data where it is no longer necessary for the purpose it was collected, subject to our legal retention obligations.
- Right to restrict processing — in certain circumstances, you may request that we restrict how we use your data while a complaint or query is being investigated.
- Right to data portability — where technically feasible, you may request that we provide your data in a structured, commonly used machine-readable format.
- Right to withdraw consent — where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.
ckt99 will respond to all data rights requests within 10 business days. We may need to verify your identity before processing a request to ensure that we do not disclose or alter data belonging to another individual.
9. Children and Minors
ckt99 is strictly for adults aged 21 and above. We do not knowingly collect personal data from individuals under the age of 21. If you believe that a minor has registered an account on ckt99 or that we have inadvertently collected data from a person under 21, please contact us immediately at [email protected]. We will investigate promptly and, where confirmed, close the account and securely delete all associated personal data.
10. Third-Party Links and Services
The ckt99 platform integrates third-party game content from providers such as Pragmatic Play, Evolution Gaming, Spribe and Ezugi. While we take care to partner only with reputable providers, ckt99 is not responsible for the data practices of these third-party game studios or payment processors. Each provider operates under its own privacy policy and data governance framework. We encourage you to review the privacy practices of any third-party service that you interact with in connection with ckt99.
11. Changes to This Privacy Policy
ckt99 reserves the right to update this Privacy Policy at any time. When we make material changes, we will update the "Last updated" date at the top of this page and, where appropriate, notify active players via in-platform notification or email. The most current version of this Policy is always available at ckt99.org/privacy-policy.
Your continued use of ckt99 following the posting of any changes to this Policy constitutes your acceptance of those changes. If you object to any change, please stop using the platform and contact [email protected] to request account closure.
12. Contact and Data Queries
If you have any questions, concerns or requests relating to this Privacy Policy or to the personal data ckt99 holds about you, please contact our support team. We are available 24 hours a day, 7 days a week, and will direct your data-related query to the appropriate team member for handling.
Email: [email protected]
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